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Edustation's blog > Phone Call – Formal Conversation

Phone Call – Formal Conversation

Added by Tomasz H. 8 May 2014 in category: English, Lexicon

If you make a phone call in English, it's good to know some phrases used in formal conversation. Today you will learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call. Let's start!

These are common ways for a receptionist at a company/organization to answer the phone:

Thank you for calling [comapany name]. How may I direct your call?

[Company name] - good afternoon.

[Company name], John speaking. How can I help you?

You can introduce yourself using:

Good morning, this is [name] from [compamy name].

Hello, this is [name].

If you want to speak with somebody, use:

Could I speak with...?

May I speak with...?

Here you can also introduce a topic:

I'm calling about...

I'm calling to...

Now the receptionist says:

I will transfer you.

Please hold.

One moment please - I'll put you through.

When the person is not available, the receptionist says:

I'm sorry, she/he is not available at the moment.

I'm sorry, he's on another call.

I'm sorry, she's out of office at the moment.

Here the receptionist can use some phrases for offering to take a message:

Can I take a message?

Would you like to leave a message?

If you don't want to leave a message say:

No thanks, I will try to reach him later.

Thank you, I'll call back later.

If you want leave a message say:

Please ask him to call me back.

Could you ask him to call me back?

Could you tell him that the contract is ready?

While taking the message, the receptionist can check the information:

Could you spell your last name please?

Could you repeat the company name please?

Let me read that back to you if it's correct.

When you want to finish the conversation use:

Thanks for calling.

Well, it was nice talking with you.

Now you can promise future contact:

Talk to you soon.

I'll call you back later.

I'll get in touch in a couple of weeks.

Then finish the conversation:

Have a nice day.

Take care.

Thank you, bye.

 

Phone call vocabulary

At the end, let's see some phone call vocabulary:

dialing the number - when you make a phone call and choose the number

pick up the phone - answering the phone

busy signal - a sound that tells you that the other person is currently using the phone

voicemail - you can leave a message, when nobody is answering the phone

on hold - when you wait for your call to be answered

hang up - when you finish the conversation

 

Do you have any thoughts, questions or suggestions? Have you spotted a mistake or you don't agree with something? Leave a comment :-)

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